1. How do I place an order?
You can place your order in our online store by accessing it from our page www.pendientera.com. Search, compare and find the model that you like the most. You add them to your cart, give us your shipping information and make the payment.
2. Where are Pendientera products sold and shipped from?
All Pendientera products are sold and shipped from Tenerife, Spain, worldwide.
3. Is it necessary to have an email?
Yes, this way you will be able to receive an email message with the order confirmation, description of the order, the total price and the shipping time estimate. This email includes the reference so you can check the shipping status on the transport company's page.
4. How can I review and complete my order?
When you process your order and make payment, you will receive an email with the order confirmation, description of the order, the total price and the shipping time estimate. This email includes the reference so you can check the status of the shipment on the transport company's page.
5. How long will I receive my order?
All our orders are normally sent within two working days to the Canary Islands and to the rest of the destinations in approximately 5 working days for logistical reasons, even if your order consists of more than one product, since the products you buy in our online store We usually have them in stock ready to travel. If any product is not in stock, we will contact you.
6. What should I do if I have a problem with my order?
Any questions you may have can be resolved by sending us an email to firstname.lastname@example.org
7. Is it possible to cancel, return or modify an order?
Once you have authorized payment with your credit card, with PayPal or have made a transfer, it will only be possible to cancel your order in the event of an error in shipping the product.
We do not accept exchanges or returns for hygiene reasons unless the product is broken at the time the customer receives it. In this case, a solution will be sought. The latter is unlikely since we carefully wrap our orders.
8. What happens if one of the ordered products is out of stock?
It is practically impossible for this to happen since in our online store you buy the model you see, the one that is in stock. In the event of a technical error, we will contact you to inform you of the impossibility of completing your order. You can receive another model of the same price or decide to get your money back.
9. What payment system can I use?
In the Pendientera online store we accept PayPal, Bizum, credit/debit card or deposit or transfer to an account number as means of payment for all orders. Your order will go through an authorization process as soon as you validate it. Once authorized we will begin processing your order.
10. What shipping methods are available?
Shipments are made by private courier or Post Office within Spain. We ship to the rest of the countries through the Spanish Post Office service. If you are outside the Canary Islands, the client will have to assume the possible costs of Customs and taxes.
Shipping costs are €6.95 to the Canary Islands, €12 to the Balearic Islands, Ceuta and Melilla and €8.95 to the rest of Spain.
To other countries, shipping costs are €10.
11. How does Pendientera protect my credit card?
The security of Pendientera's servers is exhaustively controlled to prevent any intrusion or use of unauthorized credit card numbers and to guarantee the confidentiality of personal information. Pendientera uses the industry standard SSL (secure Socket Layet).
12. In what currency do I make the payment?
All credit card payments in our online store are made in euros. The credit card store receipt will show the transaction in euros and the corresponding currency in each country, depending on the bank you operate with. The invoice will reflect euros.
13. What browser do I use?
To make purchases in the Pendientera online store you need a browser compatible with SSL.